Job Description
Job Title B2B Digital & VAS Specialist
Sector Operations
Division Marketing
Department B2B Marketing
Section Innovation & Solution
Unit B2B Digital & VAS
Report To B2B Digital & VAS Manager
Main Job Purpose:
The primary objective of this role is to support the development, implementation, testing, and operational
readiness of B2B Digital and Value-Added Services (VAS) by analyzing requirements, coordinating
implementation activities, supporting service validation, and collaborating with internal and external
stakeholders. The role contributes to successful service delivery, operational efficiency, customer experience,
and business growth through effective coordination, technical documentation, testing support, and
performance monitoring.
Duties & Responsibilities:
1. Gather, document, and analyze business and technical requirements for B2B Digital & VAS services and
support requirement clarification with stakeholders.
2. Prepare and maintain service briefs, process documentation, requirement specifications, and
implementation records to support service delivery activities.
3. Coordinate routine follow-ups with IT, Network, Operations, Billing, Provisioning, and external partners as
assigned.
4. Assist with PoC and UAT preparation by organizing test cases, recording results, and tracking reported
issues.
5. Track implementation progress, maintain project trackers, and prepare status updates highlighting risks,
dependencies, and completion status.
6. Perform basic checks of service functions and document issues for review by the relevant technical team.
7. Collect, analyze, and report service-usage information, implementation progress, and operational
performance indicators.
8. Maintain organized records of requirements, test results, decisions, and implementation updates.
9. Prepare product and technical information for internal stakeholders to support awareness, readiness, and
service understanding.
10. Identify and escalate technical issues, implementation risks, and unresolved dependencies that may affect
service delivery.
11. Participate in service-launch readiness activities and provide implementation updates to relevant
stakeholders.
12. Analyze service-performance information and support recommendations for service improvements and
operational enhancements.
Behavioral Competencies:
1. Communication: Communicates requirements, updates, testing outcomes, and implementation
status clearly to stakeholders.
2. Collaboration: Works effectively with technical teams, business units, and external partners to
support service delivery.
3. Problem Solving: Identifies issues, analyzes causes, and supports practical resolution activities.
4. Getting Things Done: Delivers assigned activities accurately and within agreed timelines.
5. Proactivity: Anticipates implementation risks and follows through on required actions.
6. Accountability: Takes ownership of assigned tasks and follows issues through completion.
Technical Competencies:
1. Digital & VAS Service Operations: Supports implementation and operational activities for B2B
Digital and VAS services.
2. Requirements Documentation: Documents business and technical requirements clearly and
accurately.
3. Testing & Validation: Supports PoC, UAT, and service-validation activities.
4. Telecom Systems Awareness: Understands provisioning, activation, billing, and service-delivery
processes.
5. APIs & Digital Integration Basics: Applies foundational knowledge of APIs and digital-service
integrations.
6. Reporting & Data Analysis: Collects, analyzes, and reports operational and service-performance
information.
Qualifications:
Education
A bachelor’s degree in Telecommunications, Engineering, Computer Science, Information
Technology, or a related field.
Experience
0-1 year of relevant experience in telecommunications, digital services, technical support,
or coordination. Relevant internship or practical exposure is an advantage.
Certificates
Basic certifications or coursework in telecommunications, ICT, software testing, digital
services, or data tools are an advantage.
Language Good command of English, written and spoken.



