Compliance Expert

Job Title Compliance Expert
Sector Strategy
Division Risk & Compliance
Section Business Excellence & Compliance
Report To Business Excellence & Compliance Senior Manager
Main Job Purpose:
The primary objective of this role is to develop and lead compliance programs that align with legal,
regulatory, and internal standards. This role collaborates with business units to embed ethical practices and
drive operational integrity, in addition to delivering expert insights to enhance service quality, optimize
resources, and influence strategic decisions.
Duties &
Responsibilities:
1. Monitor organizational adherence to laws, regulations, and internal policies, including tracking
regulatory updates to reduce legal exposure and maintain operational integrity.
2. Design, maintain, and enforce compliance frameworks and procedures to proactively manage
compliance risk.
3. Conduct internal audits and reviews to identify potential risks, gaps, or violations and recommend
corrective actions.
4. Participate in investigations into breaches, report findings, recommend corrective measures, and
ensure timely resolution.
5. Prepare and submit compliance reports to management and regulators highlighting findings, risks,
and actions taken to ensure transparency and informed decision-making.
6. Represent the company in dealings with regulators and auditors to maintain trust and demonstrate
regulatory commitment.
7. Evaluate compliance risks across business activities and collaborate with departments on mitigation
strategies.
8. Develop and deliver training programs on compliance and ethics to educate employees and
management on policy compliance, regulatory changes, ethical practices, and risk prevention.
9. Promote ethical behavior and accountability across the organization to embed compliance into the
company’s culture.
10. Draft, review, and update policies to reflect evolving standards.
11. Analyze operational performance and identify high-impact processes to target improvements that
deliver measurable value.
12. Assess policies and procedures for improvement opportunities.
13. Identify workflow enhancements to improve service quality and operational productivity.
14. Develop and track scorecards or tools to measure the effectiveness of process improvement
initiatives.
15. Document the current and desired future business processes (process modeling) following the
established business process management standards of Enbridge.
16. Build and maintain the business process repository and coordinate updates to ensure consistency
and accessibility across departments.
17. Contribute to policy and procedure development for service delivery to support consistent and highquality execution.
18. Supporting teams in improving processes and policies by promoting best practices to improve
efficiency and consistency across the departments.
Behavioral Competencies:
1. Communication: Effectively conveys information, ideas, and instructions clearly and concisely.
Adapts communication style to suit different audiences and ensures mutual understanding.
2. Collaboration: Works cooperatively with others across teams and departments. Shares knowledge,
supports team goals, and contributes to a positive and inclusive work environment.
3. Complex Problem Solving: Applies deep expertise and structured thinking to analyze complex
technical issues, identify root causes, and deliver innovative, high-impact solutions.
4. Decision Making: Evaluates information, risks, and alternatives to make timely and effective choices.
Takes responsibility for outcomes and adjusts decisions when necessary.
5. Integrity: Acts with honesty, fairness, and transparency. Upholds ethical standards and maintains
confidentiality and trust in all professional interactions.
6. Result Orientation: Focuses on achieving goals and delivering high-quality outcomes. Maintains
accountability for performance and continuously seeks ways to improve results.
Technical Competencies:
1. Policy Development: Ability to draft, review, and implement compliance-related policies and
procedures that align with regulatory standards and organizational goals.
2. Auditing & Monitoring: Proficiency in planning and conducting internal audits, compliance
assessments, and ongoing monitoring activities to identify risks and ensure operational integrity.
3. Compliance Reporting: Skill in preparing accurate, timely, and insightful reports for senior
management and regulatory bodies, highlighting compliance status, risks, and corrective actions.
4. Investigation & Resolution: Experience in leading investigations into compliance breaches, analyzing
root causes, and implementing effective corrective measures to prevent recurrence.
5. Project Management: Capability to manage compliance-related projects, including setting timelines,
coordinating stakeholders, and delivering outcomes aligned with strategic objectives.
6. Change Management: Understanding of how to plan, implement, and sustain changes in compliance
frameworks and business processes, while guiding teams through transitions effectively.
Qualifications:
Education
A bachelor’s degree in Business Administration, Computer Science, Information Technology,
engineering, or related disciplines. MBA. or M.Sc. is preferred.
Experience
• 6-8 Years of experience in compliance, business excellence, policy development, or
process re-engineering within ICT or a related field.
• Led a minimum of 3 end-to-end process improvement project implementations
• 3+ years of experience in process analysis, module integration, and client-facing
consulting using tools like ARIS, Lean Six Sigma, or Visio.
• 2+ years of experience with process performance management and business
intelligence tools.
• 3+ years as an auditor.
Certificates
Certificate in ISO 9001:2015 Lead auditor| Business process framework (eTOM)|Business
Process Management (BPMN, CEM, etc.) | and Governance & Compliance are preferred.
Language Fluency in English (written & spoken)