RAFM Technology and Controls Specialist

Job Title RAFM Technology and Controls Specialist
Sector Strategy
Division Risk & Compliance
Section Business Assurance & Fraud Management
Unit RAFM Technology and Controls
Report To RAFM Technology and Controls Manager
Main Job Purpose:
The primary objective of this role is to support the optimization of Business Assurance and Fraud Management
(BAFM) technologies and control environments to enhance revenue protection, operational effectiveness, and
risk mitigation. The role contributes to the implementation, operation, and continuous improvement of BAFM
technologies and controls, supports revenue assurance activities, assists in the analysis of revenue and cost impacting incidents, and participates in technology change and control enhancement initiatives. Through
collaborative engagement with stakeholders, system monitoring, and control execution activities, the role
supports the achievement of Business Assurance and Fraud Management objectives while maintaining
alignment with business requirements and industry best practices.
Duties & Responsibilities:
1. Execute the Technology Assurance plan to support risk mitigation, compliance, and continuous
improvement.
2. Identify and support the prioritization of initiatives aimed at revenue protection, leakage
reduction, and control effectiveness.
3. Coordinate and collaborate with cross-functional teams to integrate assurance processes and
controls.
4. Maintain and update BAFM control documentation, manuals, and control inventories to reflect
operational changes and emerging risks.
5. Provide support to Business Assurance activities through performance reporting, information
sharing, and knowledge transfer.
6. Engage with stakeholders to understand strategies, risks, and information needs affecting RAFM.
7. Contribute to RAFM planning by enhancing systems, processes, and controls to prevent revenue
leakage.
8. Contribute to RAFM planning activities by supporting improvements to systems, processes, and
control mechanisms aimed at reducing revenue leakage.
9. Support the implementation and monitoring of preventive and detective controls to strengthen
assurance coverage and control effectiveness.
10. Maintain reference libraries for business rules, pricing rules, and call scenarios.
11. Support the development and management of the RAFM technology roadmap.
12. Assist in the implementation, configuration, and stabilization of BAFM technologies and controls.
13. Monitor operational effectiveness through data quality checks, system performance, and SLA
compliance.
Behavioral Competencies:
1. Communication: Effectively conveys information, ideas, and instructions clearly and concisely.
Adapts communication style to suit different audiences and ensures mutual understanding.
2. Collaboration: Works with others, shares information, and coordinates to achieve goals. Important
for supporting audits and data/information sharing between teams.
3. Detail Orientation: Ensures accuracy and consistency in team outputs by reviewing work thoroughly,
identifying gaps, and upholding high-quality standards.
4. Problem Solving: Identifies issues, analyzes root causes, and develops practical solutions. Applies
logical thinking and creativity to overcome challenges and improve processes.
5. Proactivity & Initiative Taking: Anticipates potential challenges or opportunities and takes action
ahead of time. Acts independently to begin tasks or projects without being prompted, showing
ownership and drive.
6. Getting Things Done: Demonstrates initiative and follow-through to complete tasks efficiently and
effectively. Manages time and resources to meet deadlines and deliver results.
Technical Competencies:
1. Business Assurance & Fraud Management Fundamentals: Understanding of Business Assurance
and Fraud Management concepts, controls, processes, and compliance requirements.
2. Risk Management Support: Ability to identify, document, and support the mitigation of operational,
financial, and compliance risks.
3. Financial Leakage Analysis: Ability to support revenue assurance measurements, analyze leakage
indicators, and contribute to reporting activities.
4. Database & Data Management: Knowledge of database concepts, data structures, SQL queries, and
data management practices.
5. Control Management: Ability to support the implementation, maintenance, and monitoring of
revenue assurance controls.
6. Data Analysis & Reporting: Ability to collect, organize, analyze, and present information through
reports and dashboards.
Qualifications:
Education A bachelor’s degree in computer science, Engineering, IT, or other related fields.
Experience
• 0-1 years of relevant experience.
• Expertise in business intelligence tools and SQL development, particularly with
PostgreSQL.
• Proven experience in developing and coding complex queries.
• Project Management experience.
Certificates
Preferred certificates are Certified Revenue Assurance Professional (CRAP)| Certified Data
Analyst, and ITIL.
Language Fluency in English (written & spoken).