Job Description
Job Title Business Analysis Expert
Sector Operation
Division IT
Department Project and Solutions
Section Business Solutions
Unit Business Analysis
Report To Business Analysis Manager
Main Job Purpose:
The primary objective of this role is to execute highly complex business analysis and functional solution
design activities for cross‑domain initiatives. This role integrates deep telecom domain expertise with a
comprehensive understanding of the IT application landscape to shape accurate, scalable, and value‑driven
functional solutions. Additionally, ensures early identification of functional risks, dependencies, and
integration constraints, provides authoritative guidance to delivery teams, mentors junior analysts, and
safeguards end‑to‑end solution integrity throughout the lifecycle.
Duties & Responsibilities:
1. Lead business analysis activities for complex, high-impact RFCs and cross-domain initiatives across
multiple telecom domains and organizational functions.
2. Apply deep telecom business and IT domain expertise across core BSS, sales and distribution
channels, customer lifecycle management, digital and value-added services, and partner
integrations when shaping end-to-end functional solutions.
3. Maintain strong awareness of the IT application landscape, system ownership, integration
touchpoints, and domain boundaries.
4. Translate business objectives into end-to-end functional solution designs covering business
processes, rules, data structures, and logical system interactions.
5. Define business process changes and analyze upstream and downstream system impacts.
6. Identify all impacted systems and define expected behaviors at a logical level.
7. Develop and maintain functional solution artifacts, including process flows, integration diagrams,
and logical data interaction views.
8. Define business-driven integration requirements and interface expectations between systems.
9. Analyze functional dependencies, constraints, assumptions, and business risks, ensuring early
mitigation planning.
10. Develop and evaluate alternative solution options (configuration, vendor customization, in-house
development, hybrid approaches), providing structured recommendations based on value,
complexity, and sustainability.
11. Assess vendor proposals for functional fit, completeness, and alignment with defined business
requirements and solution definitions.
12. Define detailed business rules, business scenarios, and acceptance criteria to ensure completeness
and testability.
13. Ensure requirements and functional designs are consistent, complete, and traceable throughout
design, development, testing, and UAT phases.
14. Act as the functional solution authority for assigned initiatives, supporting Delivery, Development,
and QA teams in preserving business intent.
15. Review analysis outputs from Business Analysis Professionals, provide structured feedback, mentor
junior analysts, and escalate non-standard or high-risk solution aspects to senior technical
authorities when required.
Behavioral Competencies:
1. Communication: Communicates complex business and technical concepts clearly, logically, and
confidently to diverse stakeholders, ensuring shared understanding and alignment across teams.
2. Collaboration: Builds strong, trust-based relationships and works seamlessly with cross-functional
teams, promoting knowledge sharing and joint problem solving to achieve integrated solution
outcomes.
3. Problem Solving & Decision making: Analyzes multifaceted business and system challenges, identifies
root causes, and develops innovative, practical solution approaches that reduce risk and enhance
delivery accuracy.
4. Analytical Thinking: Evaluates large volumes of information, identifies patterns and dependencies, and
applies structured reasoning to develop high-quality functional solution insights.
5. Proactivity & Initiative taking: Anticipates issues, risks, and opportunities early and takes ownership of
driving solutions or clarifications without waiting for direction, ensuring smooth project progression.
6. Result Orientation: Demonstrates strong commitment to achieving high‑quality deliverables, meeting
deadlines, and ensuring solution outcomes align with business objectives and system capabilities.
Technical Competencies:
1. Telecom Domain & IT Landscape Knowledge: Deep understanding of telecom business domains
(BSS/OSS interactions, charging, billing, offers, roaming, interconnect) and supporting IT systems and
integrations.
2. Requirements Engineering & Analysis: Advanced capability in eliciting, structuring, prioritizing, and
validating complex business requirements.
3. Functional Solution Design: Proven ability to design end-to-end functional solutions and logical system
interactions that translate business needs into implementable solution designs.
4. Process & Model Documentation: Expert proficiency in BPMN, UML, and related modeling techniques
to document processes, functional flows, and logical system views.
5. Solution Evaluation & Traceability: Ability to assess solution options and vendor proposals for
functional fit and maintain end-to-end requirements traceability through testing and UAT.
6. Advanced Systems Integration Analysis: Demonstrates expert ability to evaluate complex
system-to-system interactions, identify integration constraints, and determine optimal logical
integration patterns to ensure seamless dataflow and functional alignment across the IT landscape.
Qualifications:
Education
A bachelor’s degree in Information Technology, Computer Science, Engineering, or an
equivalent technical field.
Experience
6–8 years of progressive experience in IT Business Analysis, with demonstrated
expertise in complex, cross-domain functional solution design.
Hands-on experience in telecom environments, covering multiple domains such as
BSS/OSS, charging, offers, roaming, interconnect, digital services, or enterprise
services.
Proven experience in analyzing end-to-end business processes, defining logical system
behaviors, and maintaining full requirements traceability.
Certificates CBAP | PMI PBA | Advanced BPMN/UML training or certification | Telecom frameworks
(eTOM) |TOGAF exposure (Preferred) is preferred.
Language Fluency in English language (Written & Spoken).
