Power Operation Technical Support Manager

Job Title Power Operation Technical Support Manager
Sector Operations
Division Technology
Department Radio Network Field Operation
Section Power Operations Technical Support
Unit Power Technical Support
Report To Power Operations Technical Support Senior Manager
Direct Reports (If applicable) Power Technical Support Team
Main Job Purpose:
The primary objective of this role is to manage and oversee the Power Technical Support workshops
(mechanical, electrical, air conditioning and provide technical support for deployment, planning, field
operations) to ensure reliable operation of telecom power systems through effective management,
preventive maintenance plans, and rehabilitation projects. The role also involves driving team development,
optimizing resources, and collaborating across departments to enhance power system reliability and
support organizational objectives.
Duties & Responsibilities:
1. Manage the mechanical, HVAC and electrical workshops to deliver reliable technical power support and
meet operational KPIs.
2. Implement advanced preventive and predictive maintenance operational plans to minimize downtime
and optimize power system reliability.
3. Coordinate rehabilitation and overhauling projects for diesel generators and cooling systems, ensuring
timely completion and quality standards.
4. Supervise technical teams, provide guidance and feedback to achieve performance objectives and
maintain compliance.
5. Monitor power system performance and maintenance activities, preparing monthly reports for senior
management.
6. Evaluate technical processes and recommend improvements to enhance efficiency and reduce
operational costs.
7. Guide team development through sharing knowledge and mentorship to build technical capability.
8. Collaborate with planning, deployment, and regional teams to resolve technical challenges and support
network reliability.
9. Prepare and manage the annual technical support budget, optimizing resource allocation and cost
control.
10. Participate in procurement processes by providing technical evaluations for spare parts and equipment.
11. Conduct audits and inspections to ensure adherence to safety, compliance, and operational standards.
12. Communicate objectives, progress, and technical updates to stakeholders for informed decision-making.
Behavioral Competencies:
1. Communication: Clearly conveys objectives, technical updates, and expectations to team members
and stakeholders, adapting style for different audiences.
2. Collaboration: Builds strong relationships across departments and fosters teamwork to achieve
shared goals.
3. Problem Solving and Decision Making: Analyzes complex operational challenges, evaluates
alternatives, and makes timely, effective decisions to maintain reliability.
4. Managing Teams: Guides individual goal-setting aligned to team objectives, provides feedback, and
develops a high-performing team through coaching and mentoring.
5. Result Orientation: Focuses on achieving operational KPIs and strategic objectives efficiently,
prioritizing tasks and resources.
6. Proactivity and Taking Initiative: Anticipates potential risks and opportunities, acts independently
to implement improvements, and drives innovation in power systems management.
Technical Competencies:
1. Business Awareness: Ability to align technical decisions with business objectives, optimize resource
allocation, and control costs to maximize operational efficiency and profitability.
2. Power Systems Expertise: Deep understanding of electrical and mechanical power systems,
including generators, UPS, and cooling systems, to guide technical decisions.
3. Maintenance Strategy Development: Ability to design and implement advanced preventive and
corrective maintenance programs that optimize reliability and minimize downtime.
4. Technical Support Leadership: Skill in managing technical teams, providing guidance, and ensuring
consistent application of best practices.
5. Project Management: Competence in planning, executing, and monitoring rehabilitation and
overhauling projects, ensuring timely delivery and quality standards.
6. Compliance and Safety Management: Knowledge of industry standards, safety regulations, and
environmental guidelines, with the ability to enforce compliance across operations.
Qualifications:
Education
A bachelor’s degree in Electrical, Power, Mechanical Engineering or a related field. A
master’s degree is preferred.
Experience
6-8 years of experience in power systems maintenance and technical support, including
+2 years in a managerial role within telecom or similar industries.
Certificates
Certified Maintenance & Reliability Professional (CMRP) | OSHA Certification | Project
Management Professional (PMP) are preferred.
Language Fluency in English (Written & spoken).