Digital Services Professional

Job Title Digital Services Professional
Sector Operations
Division Marketing
Department Digital Financial Service
Section Vas & Digital Services
Unit Digital Services
Report To Digital Services Manager
Main Job Purpose:
The primary objective of this role is to develop and enhance a portfolio of digital products targeting the B2C
customer segment. This role aims to drive revenue growth and customer satisfaction by identifying
customer needs and market trends, creating innovative and creative digital solutions, and ensuring
successful product rollouts.
Duties & Responsibilities:
1. Define an innovative and customer-centric strategic roadmap for digital B2C products, identifying
unique and profitable opportunities that set the business apart in the market.
2. Monitor emerging trends, competitive dynamics, and customer behavior, proactively identifying
innovative ways to enhance existing products and introduce new solutions.
3. Oversee end-to-end development and lifecycle management for digital B2C products, ensuring a
creative approach to product evolution that addresses customer needs and market demands.
4. Develop innovative strategies to increase revenue from digital products, leveraging insights into
customer preferences and creatively adapting product offerings to maximize appeal.
5. Foster collaboration with engineering, IT, marketing, customer service, and finance teams to drive
forward-thinking product development and seamless implementation.
6. Use customer feedback and research as a foundation for creative improvements, continuously
enhancing product features and usability for superior customer satisfaction.
7. Collaborate with vendors and partners to explore innovative solutions and technologies, ensuring
projects meet timelines, budget constraints, and quality standards.
8. Stay updated on digital product trends and encourage a culture of creativity within the team,
adapting the product portfolio to meet evolving customer needs and technological advancements.
9. Conduct market research and generate reports on customer trends and competitor offerings.
Behavioral Competencies:
1. Communication: Conveys ideas and information clearly and effectively across various audiences,
ensuring alignment and understanding in cross-functional teams and external partnerships.
2. Collaboration: Works cooperatively with internal teams and external stakeholders, fostering a
culture of shared ownership and mutual respect to achieve common goals.
3. Problem Solving: Identifies challenges proactively, analyzes root causes, and develops creative and
practical solutions that drive product and process improvements.
4. Creativity & Innovation: Thinks outside the box to develop unique digital solutions, continuously
seeking new ideas and approaches to enhance product value and user engagement.
5. Proactivity & Initiative-Taking: Anticipates needs and opportunities, takes ownership of tasks
without waiting for direction, and drives innovation through self-motivation and forward-thinking.
6. Result Orientation: Maintains a strong focus on achieving measurable outcomes, aligning efforts
with business objectives, and continuously seeking ways to improve performance and impact.
Technical Competencies:
1. Digital & Market Skills: Deep understanding of digital product, especially in B2C markets, with the
ability to adapt and innovate in response to evolving customer needs and market dynamics.
2. Product Management Expertise: Strong skills in managing the product lifecycle, from ideation and
development to launch and continuous improvement, with an emphasis on customer-focused
innovation.
3. Project Management: Coordinating cross-functional projects, managing resources, and ensuring
timelines and budgets are met without compromising on creativity.
4. Market Analysis: Ability to monitor emerging trends, competitive dynamics, and customer behavior
to identify opportunities.
5. Revenue Optimization: Proficiency in developing strategies to increase revenue from digital
products.
6. Vendor Management: Ability to collaborate with vendors and partners to explore and implement
innovative solutions.
Qualifications:
Education Bachelor’s degree in business, Marketing, Telecommunications, or a related field.
Experience
• 3-5 years of experience in digital product management or a similar role within the
telecommunications or technology sector.
• Experience with B2C customer-focused products is essential.
Certificates Certifications in Product Management |Digital Marketing | Training in Agile methodologies
and UX/UI design are advantageous.
Language Fluency in English language (Written& Spoken).