FLIP Back Office Specialist Temp

Job Title FLIP Back Office Specialist Temp
Sector Operations
Division Sales
Department FLIP
Section FLIP Operations
Unit FLIP Back Office
Report To FLIP Back Office Manager
Location Port Sudan
Main Job Purpose:
The primary objective of this role is to Execute activations, replacements, and financial transactions
accurately to ensure seamless customer experiences. The role involves settling invoices and managing
cash flow efficiently to support financial integrity. Additionally, it provides accurate information and
resolves complaints to enhance customer satisfaction. This will help Support sales and inventory
management and increase revenue to drive organizational success. preparing routine operational reports
Duties & Responsibilities:
1. Execute activations and replacements promptly and accurately to ensure seamless customer
onboarding and service continuity.
2. Settle invoices and collect fees for CPEs, SIM cards, and package upgrades, ensuring daily
reconciliation and timely cash transfer to the treasury.
3. Ensure all financial and operational transactions comply with company policies and procedures to
maintain audit readiness and operational integrity.
4. Provide customers with accurate and relevant information about FLIP services to enhance customer
understanding and satisfaction.
5. Address and resolve customer complaints efficiently, contributing to improved customer retention
and service quality.
6. Prepare and submit daily, weekly, and monthly reports to support performance tracking and
decision-making.
7. Maintain accurate records of transactions and customer interactions to ensure data reliability and
support internal audits.
8. Assist in inventory management by monitoring stock levels and ensuring availability of essential
materials to avoid service delays.
9. Support the sales team in achieving targets by facilitating back-office operations and enhancing
customer experience.
Behavioral Competencies:
1. Communication: Clearly and professionally conveys information to clients and colleagues, ensuring
mutual understanding and effective service delivery.
2. Collaboration: Works cooperatively with team members and internal stakeholders to support
shared goals and maintain a positive work environment.
3. Problem Solving: Identifies routine issues, applies logical thinking, and supports resolution efforts
to maintain smooth operations and customer satisfaction.
4. Attention to Detail: Demonstrates accuracy and thoroughness in handling customer data,
documentation, and service requests to minimize errors and ensure quality.
5. Proactivity & Initiative-Taking: Takes responsibility for assigned tasks, anticipates needs, and
contributes ideas to improve service and sales outcomes.
6. Getting Things Done: Manages time effectively, prioritizes tasks, and follows through on
commitments to meet deadlines and deliver consistent results.
Technical Competencies:
1. Product Knowledge: Understands the features, benefits, and positioning of FLIP services to
effectively communicate value to clients and support sales efforts.
2. Sales Support Tools: Familiar with using CRM systems and internal platforms to manage customer
data, track interactions, and coordinate service activations.
3. Customer Service Skills: Applies professional communication and service techniques to respond to
inquiries, resolve issues, and maintain client satisfaction.
4. Proposal Preparation: Assists in drafting financial and technical offers using company templates and
guidelines to support client acquisition and retention.
5. Service Coordination: Supports the scheduling and follow-up of installations and activations by
liaising with internal teams to ensure timely delivery.
6. Reporting & Documentation: Maintains accurate records of client interactions, service requests,
and sales activities to support operational tracking and compliance.
Qualifications:
Education A bachelor’s degree in Business Administration, Marketing, Telecommunications, or a
related field.
Experience 0-1 years of experience in sales, account management, or customer support, preferably in
the telecom sector.
Certificates Telecom Sales Certification | CRM System Certification are preferred.
Language Fluency in the English (Written & Spoken).