SudaService Sales Expert

Job Title SudaService Sales Expert
Sector Sudaservice
Department Business Development and Sales
Report To SudaService Director
Main Job Purpose:
The primary objective of this role is to execute targeted sales activities and manage client relationships
within the Sudaservice portfolio. The role focuses on driving revenue growth, expanding the customer base,
and ensuring high levels of customer satisfaction. It contributes directly to business development goals and
client retention through proactive engagement and solution-oriented service delivery.
Duties & Responsibilities:
1. Execute daily sales activities to meet monthly and annual targets, ensuring consistent outreach and
client engagement that directly contributes to revenue generation.
2. Identify and prospect new clients through cold calls, field visits, and digital channels, expanding the
customer base and increasing pipeline volume.
3. Negotiate and finalize contracts with clients, ensuring accurate documentation and timely
onboarding to avoid delays in service commissioning.
4. Apply creative sales techniques to improve client responsiveness and increase conversion rates,
supporting short-term revenue goals.
5. Follow-up online and otherwise on a bi weekly basis on all open tenders related to Sudaservice
portfolio in Sudan.
6. Maintain up-to-date product knowledge to confidently address client inquiries and match solutions
to customer needs during interactions.
7. Deliver product presentations using standardized templates and tools, helping clients understand
offerings and accelerating decision-making.
8. Prepare financial and technical proposals aligned with client specifications, ensuring compliance
with internal pricing and service guidelines.
9. Update product portfolios and presentation materials regularly to reflect current offerings,
supporting readiness for client meetings.
10. Build and maintain relationships with existing clients through scheduled follow-ups and issue
resolution, contributing to retention and satisfaction.
11. Respond promptly to client requests via phone, email, and CRM platforms, ensuring timely issue
handling and maintaining service quality.
12. Conduct client meetings to gather feedback and address concerns, helping improve service delivery
and customer experience.
13. Provide end-to-end customer support throughout the sales cycle, ensuring smooth transitions
between stages and minimizing service disruptions.
14. Coordinate service installations and activations with technical teams, ensuring timely execution and
reducing operational bottlenecks.
15. Collaborate with back-office teams to resolve service issues, verify documentation, and ensure
accurate workflow completion.
16. Execute upselling and cross-selling during client interactions to increase average revenue per account and optimize service utilization.
17. Log all sales activities and client interactions in CRM systems to maintain accurate records and
support performance tracking.
18. Ensure compliance with company policies and procedures in all transactions to maintain operational
consistency and audit readiness.
19. Communicate effectively with internal teams to coordinate service delivery and reduce
miscommunication.
20. Work collaboratively with cross-functional departments to resolve operational challenges and
deliver integrated client solutions.
21. Report weekly on sales activities, pipeline status, and client feedback to support operational reviews
and continuous improvement.
Behavioral Competencies:
1. Communication: Clearly and professionally conveys information to clients and colleagues across
various channels.
2. Collaboration: Works cooperatively with colleagues and cross-functional teams to achieve shared
goals.
3. Problem Solving: Identifies root causes of challenges, analyzes multiple variables, and develops
practical, data-driven solutions to resolve client and operational issues.
4. Creativity: Applies practical and innovative thinking to improve day-to-day sales activities, client
engagement, and service delivery.
5. Proactivity & Initiative Taking: Anticipates client and operational needs, takes ownership of tasks,
and acts without waiting for direction.
6. Getting Things Done: Maintains focus on achieving measurable outcomes. Sets clear goals and
persistently drives performance to meet or exceed expectations.
Technical Competencies:
1. Product Knowledge & Application: Demonstrates working knowledge of LAN solutions,
cybersecurity, cloud services, solar technologies, and SaaS offerings. This knowledge applies to
match client needs with appropriate solutions during sales interactions.
2. CRM System Usage: Efficiently uses CRM platform to log client interactions, update sales pipelines,
and generate basic reports. Ensures data accuracy and timely follow-up through consistent system
usage.
3. Sales Process Execution: Follows structured sales methodologies to guide client conversations,
qualify leads, and support deal closure. These methods apply consistently to maintain process
integrity.
4. Presentation & Proposal Support: Prepares and delivers product presentations using standardized
templates. Assists in customizing proposals based on client requirements, ensuring clarity and
alignment with service capabilities.
5. Negotiation Support: Drive client negotiations by presenting pricing options and contract terms
within predefined guidelines. Escalates complex scenarios to senior staff while ensuring client
understanding and satisfaction.
6. Data Analysis & Reporting: Uses tools like Excel or basic dashboards to track sales performance,
monitor client activity, and supports reporting needs. Interprets data to identify trends and inform daily actions.
Qualifications:
Education
A bachelor’s degree in Business Administration, Marketing, Telecommunications, or a
related field is required.
Experience
• 6 years of hands-on experience in B2B sales, client servicing, or account support—
preferably in the technology, telecom, or IT services sector.
• Demonstrated ability to meet sales targets, manage client interactions, and support the
full sales cycle.
Language Fluency in the English language (Written & Spoken).