We-sudani-are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal information.
Personal information is any information that is specific to a particular customer. We may collect your personal information such as:
HOW WE USE YOUR PERSONAL INFORMATION
We collect and use personal information to help us manage your account:
We may monitor your use of the services and record any calls made to the sudani Contact Centre for training, financial control, quality control and regulatory purposes.
We use various types of cookies, including essential cookies (which help you move around the secure areas of the websites and do things you have specifically come to the websites for, for examples remembering products you put in your basket and information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our websites, including the most popular pages and any error pages you see), and cookies that save your settings.
Your personal information may be shared with, or transferred to, our subsidiaries and affiliated companies and trusted third parties (including agents, subcontractors and suppliers who are integral to providing some of our services). In purchasing or subscribing to a product or service, you agree that we may share your personal information in such manner. However, you always have the option to withdraw your consent by contacting the sudani Contact Centre.
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of sudani, our customers or others.
We may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction.
We may share your personal information for emergency services, including your approximate location.
We may be required to disclose your personal information or legally intercept the services to comply with the laws of the SUDAN or the express instructions of a competent authority (such as the National Telecommunications Authority) or where it is deemed necessary in the interests of public or national security.
In addition, we may share aggregated and/or anonymized (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.
Sudani, our affiliated companies and our trusted partners may from time to time contact you by mail or by electronic means (telephone call, fax, email, SMS etc.) with information about goods, services, promotional offers and communication which may be of interest to you.
Sudani and Telecommunications Regulatory Authority (TRA) understand that some of you may not wish to receive promotional SMSs or calls anymore. In that case, please consider the below options:
If you do not wish to receive SMSs about offers and promotions, please send "sudani" to 7726 and you will not receive any promotional SMS after 14 days.
To stop receiving promotional calls from sudani, you may send your request by typing DNC and sending it to 1451. These requests to stop receiving promotional calls will be processed within 30 days.
You can at all times, subscribe again to sudani promotions by sending "sudani" to 7726. We respect your privacy. Informational messages from sudani such as bill invoices & balance recharge notification, service and information related communication, etc are not subject to blocking.
وبخصوص البيانات الشخصية، ستُضَمِّن سوداني بناءً على موافقتك المسبقة بيانات الاتصال بك بما في ذلك اسمك أو الاسم التجاري والعنوان ورقم الهاتف المحمول في الدليل الذي سيجعل التفاصيل الخاصة بك متوفرة من خلال خدمات استعلامات الدليل.
If you want your contact details to be updated or withheld from directory enquiry services, please contact us.
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, including online stores and service providers hosted within our website which are operated by third party merchants. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these third party privacy policies before you submit any personal information to these websites.
Some of the personal information which you give to sudani when subscribing for a service or product will be retained for a reasonable period after termination of the subscription.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.
Sudani may ask you to set up or provide you from time to time a username and password for access to our services. You acknowledge that any username or password used to verify your identity for access to the services is personal to you and should not be made available to any other person. You should stop using your username and / or password and notify sudani immediately if you suspect that someone else may be using them. sudani will not be responsible for any loss you may suffer as a result of the misuse of your username or password.
We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers. We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.
for queries regarding sudani services, please contact the sudani Contact Centre on 120
If you have any questions or concerns about our use of your personal information you should write to the address below:
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