RAFM Operations Professional

Job Title RAFM Operations Professional
Sector Strategy
Division Risk & Compliance
Section Business Assurance & Fraud Management
Unit Revenue Assurance & Fraud Management
Report To RAFM Operations Manager
Main Job Purpose:
The primary objective of this role is to analyze revenue data to identify anomalies, prevent revenue leakage,
and strengthen assurance controls. The role involves detecting, analyzing, and investigating fraud cases,
performing routine checks, and supporting incident resolution. Additionally, works closely with relevant
teams to validate findings, report outcomes, maintain confidentiality, and support informed decisionmaking, contributing to Sudani’s financial accuracy and operational reliability.
Duties & Responsibilities:
1. Analyze and reconcile data from Sudani’s source systems (Network & Charging) to ensure
completeness, accuracy, and integrity across revenue streams.
2. Evaluate fraud trends and findings to recommend targeted enhancements to fraud prevention
systems and processes.
3. Monitor daily revenue flows and system outputs to proactively detect discrepancies and enhance
profitability through leakage prevention.
4. Monitor the accuracy and completeness of investigative methodologies, documentation, and
evidence presentation for all fraud cases.
5. Investigate anomalies and quantify potential revenue leakages using structured analysis, supporting
incident management and resolution.
6. Design and implement robust controls and corrective measures within the technology portfolio to
mitigate leakage and adapt to evolving business needs.
7. Analyze revenue assurance results and perform quality checks to identify inefficiencies and drive
process improvements.
8. Prepare comprehensive reports and trend analyses with actionable insights to support strategic
decision-making and ensure transparency for internal and external stakeholders.
9. Contribute to accurate revenue recognition and compliance with accounting standards and
organizational policies.
10. Collaborate with cross-functional teams (e.g., Marketing, Rating, Operations, IT, Finance) to validate
new products, configure pricing logic, and develop assurance mechanisms.
11. Provide expert guidance and training to team members and departments on revenue assurance
tools, practices, and policies.
12. Safeguard sensitive financial and operational information by adhering to confidentiality protocols
and company policies.
13. Track and report on the implementation of risk mitigation strategies to ensure closure and
continuous improvement.
14. Formulate evidence-based judgments and recommendations derived from assurance activities and
investigations.
15. Provide training and share expertise with team members and other departments to build fraud
management awareness and strengthen internal capabilities.
Behavioral Competencies:
1. Communication: Effectively conveys technical information and data analysis insights clearly and
concisely to diverse audiences.
2. Collaboration: Works cooperatively with cross-functional teams (e.g., IT, Finance, Internal Audit) to
achieve shared goals and enhance revenue assurance processes.
3. Complex Problem Solving: Applies deep expertise and structured thinking to analyze complex
technical issues, identify root causes, and deliver innovative, high-impact solutions.
4. Attention to Detail: Ensures high accuracy and thoroughness in data analysis, reporting, and
documentation to prevent errors and ensure integrity.
5. Proactivity & Initiative Taking: Anticipates potential challenges or opportunities and takes action
ahead of time. Acts independently to begin tasks or projects without being prompted, showing
ownership and drive.
6. Result Orientation: Focuses on achieving goals and delivering high-quality outcomes. Maintains
accountability for performance and continuously seeks ways to improve results.
Technical Competencies:
1. Revenue Assurance Expertise: Applies deep knowledge of revenue cycles and leakage points to
analyze data, identify root causes, and implement corrective actions.
2. Fraud Management Expertise: Proficient in identifying, analyzing data to find root causes, and
mitigating telecom fraud risks.
3. Risk Management: Identifies, assesses, and mitigates revenue assurance risks through proactive
controls and monitoring.
4. Financial Acumen: Understands accounting principles, financial statements, and revenue
recognition to support accurate assurance practices.
5. Revenue Stream & Billing Knowledge: Demonstrates in-depth understanding of telecom revenue
streams, billing systems, and key performance indicators.
6. Telecom Fraud Knowledge: In-depth knowledge of various telecom fraud types, including detection
methods, proactive prevention tactics, and key performance indicators (KPIs).
Qualifications:
Education A bachelor’s degree in computer science, Engineering, IT, or other related fields.
Experience
3-5 years of hands-on experience in Revenue Assurance, Data Analysis, Fraud
Management, Network, or Billing within a telecommunications environment
Certificates
Relevant certifications, such as CFE, CERA, SQL certifications, ISO 31000 or data analytics
certifications, are preferred.
Language Fluency in English (written & spoken).