Digitalization& Business Process Management Expert

Job Title Digitalization& Business Process Management Expert
Sector Strategy
Division Risk & Compliance
Section Business Excellence & Compliance
Report To Business Excellence & Compliance Senior Manager
Main Job Purpose:
The primary objective of this role is to define, govern, and optimize enterprise‑wide, ERP‑enabled,
end‑to‑end business processes to strengthen operational efficiency, control effectiveness, and regulatory
compliance. The role leads enterprise process architecture, standardization, governance, and performance
management, ensuring the consistent adoption of best‑practice process models across all functions. Acting
as a trusted advisor to senior stakeholders, it translates business strategy, risk, and compliance
requirements into integrated process designs, KPIs, and digital automation initiatives that enable
sustainable transformation, value creation, and organizational excellence.
Duties & Responsibilities:
1. Analyze end-to-end enterprise business processes across all functional domains to define
standardized and optimized target process architectures.
2. Design and determine cross-functional process standards that balance operational efficiency and
control requirements.
3. Diagnosing complex process inefficiencies, structural bottlenecks, and systemic control gaps
spanning multiple functions.
4. Establish and evolve enterprise process governance frameworks, standards, and methodologies
across the organization.
5. Evaluate enterprise business processes against internal control requirements, audit expectations,
and regulatory obligations.
6. Influence process owners and senior stakeholders to adopt standardized, compliant, and optimized
process models.

7. Provide strategic leadership in enterprise initiatives by guiding process design decisions and
ensuring alignment with enterprise process architecture standards.
8. Translate complex business objectives into integrated enterprise process models aligned with
organizational strategy.
9. Resolve complex cross-functional and cross-entity process conflicts to ensure alignment with
enterprise governance frameworks.
10. Define enterprise process KPIs and performance measures aligned with business outcomes and
strategic priorities.
11. Evaluate process performance trends and control effectiveness to identify improvement and
optimization opportunities.
12. Collaborate with IT/ERP team and business units to drive enterprise-wide automation, workflow
optimization, and digital process transformation.
13. Provide advisory services to executive management and senior stakeholders on enterprise process
architecture, governance, and transformation matters.
14. Facilitate advanced process design workshops and executive working sessions.
15. Mentor senior professionals and process owners on advanced BPM concepts and best practices.
16. Determine enterprise standards for process documentation, modeling, and lifecycle management.
17. Oversee the integrity, versioning, and accessibility of enterprise process documentation.
Behavioral Competencies:
1. Effective Communication & Influence: Clearly communicates complex enterprise process and ERP
concepts and influences senior stakeholders to drive alignment and adoption of standardized
process models.
2. Analytical Thinking: Analyzes complex, cross‑functional end‑to‑end processes to identify
inefficiencies, risks, and interdependencies and convert insights into integrated, value‑focused
solutions.
3. Complex Problem Solving: Addresses enterprise‑wide process and governance challenges by
evaluating multiple constraints and delivering sustainable, scalable solutions.
4. Collaboration: Works effectively across business, IT, and governance teams to align priorities,
resolve conflicts, and ensure enterprise process consistency.
5. Result Orientation: Focuses on measurable business outcomes through defined KPIs, performance
management, and continuous improvement.
6. Proactivity: Anticipates process risks, control gaps, and optimization opportunities and acts early to
mitigate issues and enhance performance.
Technical Competencies:

1. Enterprise Process Design: Advanced capability to design, document, and govern enterprise‑wide,
end‑to‑end process architectures across multiple functions and entities, ensuring alignment with
organizational strategy and ERP capabilities.
2. Business Process Management (BPM) Expertise: Deep expertise in BPM frameworks, methodologies,
and standards (e.g., BPM lifecycle management, BPMN), including process ownership models,
governance structures, and continuous improvement practices.
3. ERP-Enabled Transformation & Optimization: Strong ability to leverage Oracle ERP capabilities to
drive process standardization, automation, workflow optimization, and digital transformation across
core business functions.
4. Process Governance, Controls & Compliance: In‑depth understanding of enterprise process
governance frameworks, internal controls, audit requirements, and regulatory compliance, with the
ability to embed control considerations into process design and execution.
5. Process Performance Management & Analytics: Expertise in defining enterprise process KPIs,
performance measures, and dashboards; analyzing performance trends; and translating data into
prioritized improvement and optimization initiatives.
6. Integration, Automation & Digital Enablement: Solid knowledge of ERP integrations, workflow
orchestration, and automation approaches (e.g., RPA, system‑to‑system integration), enabling
scalable and sustainable digital process solutions.
7. Process Documentation & Lifecycle Management: Ability to define enterprise standards for process
documentation, modeling, version control, and repository management, ensuring accuracy,
consistency, and accessibility across the organization.
Qualifications:
Education
A bachelor’s degree in business administration, Information Systems, Engineering, or a
related field.
Experience
Minimum of 6–8 years of experience in Oracle ERP process management, business
process improvement, or digital transformation roles. Experience in telecom or large-
scale, multi-entity organizations is an advantage.
Certificates
Professional certifications such as Lean Six Sigma (Green/Black Belt), BPM (e.g., CBPP),
or Change Management certifications are preferred.
Language Fluency in English and Arabic (written and spoken).