Business Process Compliance Specialist

Job Title Business Process Compliance Specialist
Sector Strategy
Division Risk & Compliance
Section Business Excellence & Compliance
Report To Business Excellence & Compliance Senior Manager
Main Job Purpose:
The primary objective of this role is to support the Business Excellence & Compliance section in
standardizing and maintaining the Sudani Process Framework. This role contributes to the consistent and
efficient processes across the organization, enhances operational effectiveness, streamlines workflows, and
drives continuous improvement.
Duties & Responsibilities:
1. Assist in the design, development, and continuous update of Sudani processes, procedures, work
instructions, and templates according to the BE&C standard framework.
2. Perform research and analysis to identify opportunities for process improvement and meet
operational objectives.
3. Support cross-functional root cause analysis sessions by gathering information and assisting in
documenting potential solutions to mitigate root causes.
4. Collaborate with cross-functional teams and business units to support quality and process
improvement projects.
5. Report on assigned project activities and provide support for periodic reporting to leadership.
6. Implement business and system solutions as directed to ensure alignment with operational and
tactical goals.
7. Support the facilitation of process improvement initiatives to enhance efficiency and effectiveness.
8. Communicate the impact of quality and process improvement projects and programs across the
organization.
Behavioral Competencies:
1. Communication: Effectively conveys information, ideas, and instructions clearly and concisely.
Adapts communication style to suit different audiences and ensures mutual understanding.
2. Collaboration: Works cooperatively with others across teams and departments. Shares knowledge,
supports team goals, and contributes to a positive and inclusive work environment.
3. Analytical Thinking: Breaks down complex information into manageable parts. Uses data and evidence
to understand problems, evaluate options, and support decisions.
4. Problem Solving: Identifies issues, analyzes root causes, and develops practical solutions. Applies
logical thinking and creativity to overcome challenges.
5. Getting Things Done: Demonstrates initiative and follow-through to complete tasks efficiently and
effectively. Manages time and resources to meet deadlines and deliver results.
6. Proactivity & Initiative Taking: Anticipates potential challenges or opportunities and takes action
ahead of time. Acts independently to begin tasks or projects without being prompted, showing
ownership and drive.
Technical Competencies:
1. Quality Management Knowledge: Understanding of fundamental quality management principles
and standards to maintain process accuracy and compliance.
2. Process Management Concepts: Familiarity with core process analysis, mapping, and basic
optimization methodologies to support operational efficiency initiatives.
3. Risk Management Basics: Foundational knowledge of risk assessment principles and methodologies
to identify and contribute to mitigating potential process inefficiencies or disruptions.
4. Telecom Industry Understanding: Familiarity with telecom industry processes, standards, and
operational challenges relevant to business process compliance.
5. Compliance and Audit Knowledge: Understanding of internal audit processes and compliance
requirements to ensure documentation and processes meet regulatory and organizational
standards.
6. Microsoft Office Suite Proficiency: Proficiency in using Microsoft Office applications (e.g., Word for
documentation, Excel for data analysis, PowerPoint for presentations) to support daily tasks and
communication.
Qualifications:
Education A bachelor’s degree in IT, Computer Science, Engineering, Business Administration, or a
related field is required.
Experience 0-1 years of experience in Business Process Management (BPM) or a similar role is
essential. Familiarity with project management methodologies or tools is a bonus.
Certificates Preferred certificates are Compliance & Ethics Professional (CCEP)| and Risk & Compliance
Management Professional (CRCMP).
Language Fluency in English (written & spoken)